I can’t tell you the number of times that I have called clients, only to have my phone calls either returned two days later, or sometimes never. I hear plenty of excuses, the most common being “I am too busy”. But nothing irks me more than contacting a client regarding an important item, or better yet, a looming deadline, only to hear crickets as my messages go unanswered.
See, real estate is its own beast. Things can fall apart in a hurry if people don’t communicate. Sometimes I feel us real estate agents earn our money best by chasing people around for signatures and approvals. Why is it that if a client leaves me a message or email, they expect me to call them back with-in 30 seconds, but for me, some clients feel no need to hurry up and do the same. I believe the door should swing both ways. Oh, but that’s just my opinion.
No I am no saint, and have had my moments when I have failed to reply quickly. But I tell all those that know me that I usually respond the same day, if not in 24 hours.
I guess the moral of the story is to pick up the phone, or tippy tap away on the keyboard, and at least acknowledge your agent’s existence. If you fail to, please don’t ask them why the deal has fallen apart and the other party is walking away.
1 comment… read it below or
You are 100% right!
Communication and fast action is critical in today's market.
The professionals know it: a sale is not a sale until the funds are in the bank.
It seems sometimes that people are over confident with their one transaction despite banks being closed, mortgage companies hard pressed to find funds for all but the best clients, etc.
Answer the phone! We're working for YOU!